Terms and Conditions
When booking for any of my training services payment will be taken in advance. A session will be confirmed once payment is received.
Group Classes, Training Club and Social Walk
. If you would like to cancel or reschedule your place on a course, club or walk it must be done with at least two days notice before the course starts, at which time you are entitled to book another class or take a full refund. Unfortunately, late cancellations are non-refundable.
. Once the four week course has begun unfortunately cancellations can not be refunded.
. Classes are held in an outdoor venue so please bring appropriate clothing.
. If a class is cancelled due to adverse weather conditions the lesson will be rescheduled.
. If you can not make a class please let me know before the session. This can be via email or message.
. If you miss a class due to yours or your dogs illness you will be able to make up up the lost time at a mutually convenient time. Please give as much notice of this as possible.
. If you are planning a holiday or know you will be away this is a structured course and would recommend doing the full four weeks together,
. All dogs must be fully vaccinated before joining a course.
.Please come as close to the start time as possible as locations do have to be secured when classes are started.
Packages, Consultations and One to One Lessons
. Once a package is agreed payment will be taken in full in advance or instalments agreed by both parties.
. Once a package has started it is a commitment to work through the package together.
. If you would like to reschedule your Consultation or one to one lesson it must be done with at least two days notice, at which time you are entitled to reschedule your appointment. Unfortunately, late cancellations are non-refundable unless it is due to dog or owner illness. In which instance it will be rescheduled to a mutually convenient time.
. One to one lessons are held in public places. You are responsible for your dog's behaviour at all times throughout the session.
. Please provide your own dog treats. I recommend high value treats such as hot dogs, chicken, freeze dried sprats or similar.
. If we run over allocated time there will be an additional charge for the services provided.